Help Center

Solutions | Discussions | Support

Why are my downloaded books deleted when I log out?

Modified on: 2016-11-03 11:57:03 UTC

Your books are deleted when you log out for two reasons:

  1. In case another user logs in after you. For that reason the stored files are removed to save phone memory and in readiness for another user's profile
  2. this is a hard reset on the app in case of any issue with your profile, much in the same way that you would log out and back in again to solve a general computer issue.

Once you have logged back in, it takes just a second to re-download each book. All previously downloaded books can be found in My Books.

Unless you need to, we recommend that you remain logged in.

Did you find it helpful? Yes No

Can you please tell us how we can improve this article?